Effective Date: March 12, 2026
1. Introduction
PWP SYSTEMS (“we,” “us,” or “our”) is committed to protecting the privacy and security of our clients’
and users’ data. This Privacy Policy explains how we collect, use, and safeguard information when you
use our IT support services, products, and member portal.
PWP SYSTEMS (“the Company,” “we,” “us,” or “our”) is committed to protecting the privacy and security of the information provided by our clients, partners, and users. This Privacy Policy outlines our
practices regarding the collection, use, and disclosure of information through our website (pwpsystems.com), our member portal, and the various Information Technology services and support we provide.
1. Scope of Agreement
This policy applies to all B2B clients, authorized users of our member portal, and visitors to our digital
platforms. By utilizing PWP SYSTEMS services or accessing our member portal, you consent to the data practices described in this policy.
2. Information We Collect
• Client Contact Information: Names, email addresses, phone numbers, and business addresses.
• Service Data: Information provided to us during support requests, system audits, and technical assistance.
• Portal Usage Data: IP addresses, browser types, and usage patterns within our member portal.
3. Information Collection
We collect information necessary to provide exclusive technical support and manage client memberships. This includes:
• Company Information: Business name, tax identification numbers, and corporate contact details.
• Individual Identification: Names, professional email addresses, job titles, and telephone numbers
of authorized personnel.
• Account Credentials: Usernames and authentication data used to access the PWP SYSTEMS
member portal.
• Technical Data: IP addresses, browser types, device identifiers, and logs of interactions with our
portal and support systems.
• Service Usage: Information regarding the specific products and software solutions deployed for
your organization.
4. How We Use Your Information
• To provide and manage our IT services and support.
• To maintain and secure our member portal.
• To communicate service updates, invoices, and technical notifications.
• To comply with legal and regulatory obligations.
5. Use of Information
PWP SYSTEMS utilizes collected data to maintain our established systems and ensure high levels of
client retention. Primary uses include:
• Service Delivery: Providing exclusive technical support and fulfilling defined product orders.
• Portal Management: Facilitating secure access to resources, documentation, and tools via the
member portal.
• Communication: Sending technical alerts, administrative updates, and information regarding system maintenance.
• System Improvement: Analyzing usage trends to optimize software performance and technical
assistance workflows.
• Compliance: Meeting legal obligations and enforcing our Master Services Agreement (MSA).
6. Sharing and Disclosure
We do not sell your personal information. We may share data with trusted third-party vendors (e.g.,
cloud hosting or payment processors) strictly to provide our services, or as required by law.
7. Data Sharing and Disclosure
PWP SYSTEMS does not sell, rent, or lease client lists to third parties. Disclosure of information is limited to:
• Authorized Sub-processors: Third-party vendors who provide essential infrastructure, such as
cloud hosting or support ticketing systems, under strict confidentiality agreements.
• Legal Necessity: Where required by law, regulation, or legal process to protect the rights and
safety of PWP SYSTEMS or our clients.
• Corporate Transitions: In the event of a merger, acquisition, or sale of assets, where client data
may be transferred as a business asset.
8. Data Security
As an Information Technology provider, PWP SYSTEMS employs industry-standard security measures
to safeguard data against unauthorized access, alteration, or destruction. This includes encryption for
data in transit and at rest, secure access controls for our member portal, and regular system audits.
9. Data Retention
We retain data only as long as necessary to fulfill the purposes for which it was collected or to comply
with legal requirements.
10. Data Retention
We retain personal and corporate information for as long as a client maintains an active relationship
with PWP SYSTEMS. Following the termination of services, data is retained only as necessary to comply with legal obligations, resolve disputes, or fulfill financial reporting requirements.
11. Cookies and Tracking Technologies
Our website and member portal utilize cookies to enhance user experience, remember session preferences, and analyze traffic. Users may manage cookie preferences through their individual browser
settings; however, disabling certain cookies may limit the functionality of the member portal.
12. Your Rights
You have the right to access, correct, or request the deletion of your personal data. To exercise these
rights, please contact our support team.
13. Client Rights and Access
Authorized client representatives may request to review, correct, or update the information we hold
about their organization by contacting their designated account manager or the PWP SYSTEMS support team. We will respond to all access requests within a reasonable timeframe.
14. International Data Transfers
Information collected by PWP SYSTEMS may be stored and processed in the United States or any
other country where PWP SYSTEMS or its service providers maintain facilities. By using our services,
you consent to the transfer of information outside of your country of residence.
15. Updates to This Policy
We may update this policy periodically. Changes will be posted on our website or portal.
16. Contact Us
For any privacy-related questions, please reach out to us at support@pwpsystems.com.
17. Changes to This Policy
PWP SYSTEMS reserves the right to update this Privacy Policy to reflect changes in our services or legal requirements. We will notify clients of material changes by posting the new policy on pwpsystems.com or through direct communication via the member portal.
18. Contact Information
For questions regarding this Privacy Policy or our data handling practices, please contact:
PWP SYSTEMS Legal & Compliance Department Website: pwpsystems.com Email: legal@pwpsystems.com